Privacy policy

When you contact us by phone, WhatsApp or email, we may receive your name, contact details, preferred contact method, the information you include in your message and any later information you voluntarily provide during a consultation.

The website enquiry form collects your name, phone number, optional email address, broad city, the nature of your enquiry, your message and your required contact consent. Receipt is confirmed only after the information has been accepted by our system.

You may separately choose to allow an anonymized notification showing only your initials, broad city, enquiry category and genuine submission time. This choice is optional and does not affect our response to your enquiry. Your full name, phone number, email address and message are never included in that notification.

Information you share is used to understand your enquiry, assess whether we can assist, contact you through your chosen method, arrange a consultation and communicate about an agreed investigation.

• We do not use enquiry information to create public case studies.
• We do not sell enquiry information.
• We do not claim confidentiality can override duties imposed by law.

Calls, WhatsApp messages and emails are also handled by the relevant telephone, messaging or email provider. Their own privacy terms apply to information transmitted through those services.

We aim to limit access to enquiry information and retain it only while it is reasonably needed for consultation, service delivery, record-keeping, dispute handling or legal obligations. No internet or communications system can be guaranteed completely secure, so avoid sharing unnecessary sensitive information in an initial message.

You may ask us to correct contact information you provided, stop non-essential communication or request deletion where retention is not required for an agreed service, record-keeping, dispute handling or legal obligations. Contact us using the verified details on this website.